Terms and Conditions
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If you have been approved for an "Open" account, our terms are NET 30 days with a 1% discount offered if paid within 10 days. We reserve the right to charge 1 ½% per month on past due balances. Orders will not be shipped if account balance is past due. Prices and specifications are subject to change without notice. All items will be invoiced at current pricing. Open account orders are shipped partial, unless otherwise specified. Orders are shipped via UPS Ground or DHL unless special handling and shipping is requested, such as Next Day Air or Second Day Air.
In addition, PacParts, Inc. can arrange for a "Credit Card" account number to be assigned for your convenience. We accept Visa, MasterCard, Discover and American Express. Orders placed on a credit card will ship complete, unless otherwise requested.
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PacParts, Inc. is a wholesale parts distributor and as such we are happy to provide to all of our customers FREE parts research at their discretion. However, due to the complex nature of many units, PacParts, Inc. cannot insure total accuracy, nor accept liability or responsibility for parts ordered via our research department and not ordered by given part number from the customer. Refer to "Stock Adjustment" for unwanted parts.
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Merchandise may be returned or exchanged within 30 days from point of sale and must be in NEW, UNUSED and RESALEABLE condition. Returns must be shipped prepaid along with a copy of the original invoice. PacParts, Inc. will automatically charge a 20% restocking charge unless:
- A replacement, one for one $ offsetting order is submitted at time of return
- A copy of a subsequent PacParts, Inc. invoice showing that another part of equal or greater value has already been purchased
- A Return Goods Authorization accompanies the merchandise stating otherwise.
A 20% restocking fee applies to all "special" orders from manufacturers that PacParts, Inc. does not normally carry. All returns are subject to final approval upon receipt. Manuals, CD's and electronic components are not returnable.
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Return defective parts to PacParts, Inc. prepaid. The manufacturer does not warranty freight costs. We will exchange any defective part, if:
- The part is within the manufacturer warranty period
- A copy of the original PacParts, Inc. invoice is provided
- Credit or Refunds will be issued if the replacement part is no longer available
- Special requirements by the manufacturer are met
A Return Goods Authorization is required and all returns are subject to final manufacturers approval.
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Cores must be returned within 10 business days from date of replacement invoice to PacParts. unless advised otherwise. Returned cores must be in repairable condition. Final approval for refund rests with the manufacturer.
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The manufacturers guarantee all products, sold by PacParts, Inc., to be free from defects in materials and workmanship and to function properly when used according to professional normal standards and practices for a period of no less than 30 days from sale to the ultimate consumer. No liability will be accepted for any damage arising directly or indirectly from the use of parts or accessories we distribute. PacParts, Inc. liability is expressly limited to the replacement of the defective item.
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